Information for the guest

The video above shows how we deal with the one and a half meter protocol on board.

General:
· Boating and/or activities around the shipping company are undertaken by RIVM with due observance of the one and a half meter protocol and the distribution measures;
· Preferably book (also for the regular cruise) in advance via the website or by telephone;
· You must always follow the instructions of the employees of the shipping company;
· If you want to wear a mask on board, is of course allowed. You must then take care of this yourself (PPE);
· Do you have any health complaints? Then stay home. You can transfer your booking to another date free of charge.

At the box office / tickets:
· Guests stay (outside) behind the plexiglass screen;
· Guests wait in line at a half meter distance as indicated on the ground;
· If you as a guest want information about the regular cruises, you can scan the QR code at the sales counter;
· Payment is made contactless by PIN as much as possible. If you want to pay cash, put the money on the sales counter;
· The issued ticket is also placed at the sales counter;
· The PIN device is cleaned after every checkout operation;
· The hostess / gentleman refers you to the waiting benches on the quay according to the green walking route.

Harbor office (toilet):
· The toilet in the Port Office is closed by government.

On shore (waiting benches):
· The seats on the waiting benches are indicated;
· Near the waiting benches you will find disinfection material and gloves. Please disinfect your hands before boarding and putting on the gloves as desired.

To get in:
· Guests board on the green walking route;
· Unfortunately, the skipper cannot help to board / board. Have your family member help you if you deem it necessary;
· If the banister is used to board, the skipper or employee of the shipping company will disinfect the banister;
· Boarding is done one by one via the indicated place;
· The seat selection is done clockwise.

On-board:
· Skipper remains at a distance except in case of calamities;
· Guests will remain seated throughout the cruise.

To get off:
· Guests get out according to the principle: last in, first out (counterclockwise);
· Unfortunately the skipper cannot help to disembark / disembark. Have your family member help you if you deem it necessary;
· Disembarkation is done one by one via the indicated location;
· Should the banister be used to disembark, the skipper or employee of the shipping company will disinfect the banister;
· Guests walk away via the red walking route;
· Discard any used gloves in one of the street bins on the Apothekersdijk.